Citizen Charter
A Citizen Charter is an official document issued by a local self-government institution or public service organization that clearly outlines the services provided to citizens, the time limits for delivering those services, the procedures for obtaining them, the documents required, applicable fees, and grievance redressal mechanisms. The primary objective of a Citizen Charter is to ensure transparency, accountability, and efficiency in governance, while also providing citizens with a clear understanding of their rights and the services they are entitled to receive.